01What this policy covers
This policy explains how we handle information when you visit this website, sign up for a trial, or use the manufacturing ERP to run your workshop. It covers workshop owners and staff, karigars who use the karigar app, and jewellers who view order status links.
02Information you give us
- Contact and signup details: name, work email, company or workshop name, city, country, role, and the size of your workshop.
- Workshop records you enter: metal purchases, melts, issue and receipt slips, loss allowances, stone lots and certificates, designs, orders, hallmarking lots and HUID numbers.
- Karigar records: name, bench or workshop, issue and receipt history, labour rates and statements, entered by the workshop that employs or engages the karigar.
- Messages you send us through the contact form or support channels.
03Information collected automatically
When you use the website or the application we record basic technical data: browser type, device, pages visited, time of access and IP address. In the application we keep an audit log of who created or changed each record, which is part of how weights and stone counts stay trustworthy.
We use only the cookies needed to keep you signed in, protect forms from automated abuse, and remember basic preferences. We do not use advertising cookies.
04How we use information
- To create your workshop account and send login credentials to the email you provide.
- To run the service: calculating fine weights, balances, loss against allowances, labour and reports.
- To run AI Metal Loss Watch on your own workshop data, so it can flag numbers for your review.
- To provide support, setup help and service notices.
- To keep the service secure, detect misuse and meet legal obligations.
05AI and your workshop data
AI Metal Loss Watch analyses receipts, allowances and recovery cycles within your own workshop account to flag lots or processes for review. It does not make decisions about any person. Flags are reviewed by your staff.
Your workshop data is not sold, and it is not used to build products for other customers in a way that would reveal your metal volumes, karigars, designs, customers or prices.
06Who can see your data
- Users you invite to your workshop account, according to the roles you assign.
- Each karigar can see their own issue, receipt, balance and labour records in the karigar app, and nothing about other karigars.
- Jewellers you share an order status link with can see that order only.
- Service providers who host, back up or send email for us, under contracts that require them to protect the data and use it only for that purpose.
- Authorities, where we are required by law to disclose information.
07Security
Data is encrypted in transit and at rest. Access to production systems is limited to staff who need it, and every access is logged. Backups are taken daily and kept encrypted. Weights and stone records keep a full change history, so no entry can be silently altered.
08How long we keep data
Workshop records are kept for as long as your account is active, so that metal, stone and hallmarking history remains available for audits and BIS inspection. When an account is closed we keep data for 90 days to allow export, then delete it, except where the law requires us to keep certain records longer.
Contact form and trial enquiries that do not become accounts are deleted within 24 months.
09Your choices and rights
- Access and export your workshop data at any time in Excel or CSV.
- Correct details about yourself or ask us to correct them.
- Ask us to delete your account and data, subject to legal retention needs.
- Opt out of product emails while still receiving essential service notices.
10Changes to this policy
If we change this policy in a way that affects how your workshop data is used, we will tell account owners by email before the change takes effect.
11Questions
For any question about this document, write to us through the Contact Team page.